why won't hbo max work on my ps4

If HBO Max is non working on your device, there are several possible solutions to fix it.
Some piece of cake things to bank check include closing and restarting the HBO Max app and seeing if the streaming service is reporting a network outage at DownDetector.
Attempt to meet if HBO Max works on some other device — the trouble might be related to your own net or WiFi connection.

HBO is famous in the history of cable television as the oldest continuously operating subscription TV service, and information technology became the anchor effectually which the premium cable industry was built. In recent times, HBO has reinvented itself for the streaming age with HBO Max. But like any streaming service, it can suffer the occasional problem and neglect to stream your latest binging obsession. If you're having trouble watching HBO Max, hither's what to exercise.

What to do if HBO Max is not working

It'due south rarely obvious what the specific problem may exist when HBO Max is not working, so we've laid out a half-dozen of the almost common troubleshooting tips. Check each one in guild, and hopefully you'll presently be support and running with the latest episode of "Succession."

Check to come across if HBO Max is offline

Like whatever video streaming service, HBO Max needs to be online and available pretty much all the time. Network bug are inevitable, though, and so if you can't connect to HBO Max, one of the first things y'all might want to try is to see if the service is actually upwards and running. After all, if HBO Max is offline, at that place'southward no reason to waste time restarting your phone or tablet.

The easiest way to run into if HBO Max is online is to check the HBO Max network condition page at DownDetector. Yous can also search for "is HBO Max down" in a Google search.

HBO Max page on Downdetector.com in Chrome. — Checking DownDetector is a fast way to see if a site similar HBO Max is having a service outage.

Shut the HBO Max app and restart it

Sometimes the easiest style to fix a software problem is to turn things off then dorsum on again — either just the app or the entire device. In that spirit, yous should force the HBO Max app to shut so launch it once again. If you need a reminder about how to do that, here is how to close an app on Android and shut an app on iOS. If you lot're trying to use HBO Max on a smart TV or streaming histrion like Roku or Fire Television, you can close and restart the app there also, though the steps will vary depending upon what device you own.

Closing an app in iOS. — Shut an app in iOS past swiping it upward, off the elevation of the screen.

If you lot are trying to sentinel HBO Max in a web browser on a computer, close the unabridged browser, open it again, and become back to the HBO Max website. Even meliorate, switch to a dissimilar browser if y'all have more than one installed on your computer.

If that doesn't set up the problem, attempt to restart the device (hither's how to restart your iPhone, for case), especially if you think it might exist that the device is misbehaving.

Brand certain your WiFi is working

One of the nigh mutual culprits when a streaming service like HBO Max isn't working is your ain internet connexion. If yous're using WiFi, you lot should take a strong signal if you want to stream video — does the WiFi symbol on your device wait like it has a lot of bars? Is your device actually continued to WiFi, and is your WiFi connected to the internet?

There's a lot of troubleshooting you can do to check on your cyberspace connection, but a fast shortcut is simply to try using the net on a different device. For example, if HBO Max is not working on your iPad, so try it on your phone. Or your computer.

If you appear to have a widespread connection issue, reboot your WiFi router and cable modem (turn the both off for at to the lowest degree two minutes, then plough them on again. If it'southward still not working, at that place might be a local service outage, and so yous may desire to contact your cyberspace service provider to see if at that place's a problem.

Clear your device's app cache

If you know that HBO Max is working on a different device but not on the one you want to apply — and you know your device has a solid WiFi signal — then you lot can generally narrow the problem to software on that device. If y'all've restarted the device and the trouble persists, then you might have a problem with the app'due south cache.

If y'all are using an Android device, you lot can clear the cache with a few taps. The steps might vary slightly depending upon which version of Android you are running, only here's the general procedure:

1. Start the Settings app.

two. Tap Apps & Notifications.

iii. Go to the list of apps (tap See all apps if necessary) and tap HBO Max.

4. Tap Storage & enshroud.

app page in android — Tap Storage & enshroud, then Clear enshroud.

5. Tap Clear cache.

If you're using an iPhone, there's no style to clear the app'south cache. Instead, uninstall the app on your iPhone and then reinstall it from the App Store.

Resolving occasional sound or video problems

If the video doesn't play back smoothly or the audio stutters, the problem is almost probable related to your internet connexion. If possible, test the quality of your audio and video using another app. Attempt watching something on Netflix or YouTube, for case. If it stutters or glitches, and then it's probably a problem mutual to everything on your device, and not HBO Max.

To solve this problem, make sure that your cyberspace connection is fast plenty to arrange streaming video. Utilise a service like Google's Internet Speed Test to see how fast your connexion is. Your connectedness needs to be at to the lowest degree 3Mbps for standard definition video, merely ideally you want 16Mbps or more. In that location are a handful of ways yous can speed upwards your internet connectedness.

Dave Johnson

Freelance Writer

Dave Johnson is a technology announcer who writes about consumer tech and how the manufacture is transforming the speculative world of science fiction into modern-day real life. Dave grew upwardly in New Jersey before inbound the Air Force to operate satellites, teach space operations, and do infinite launch planning. He and so spent eight years as a content pb on the Windows team at Microsoft. As a photographer, Dave has photographed wolves in their natural environment; he'southward also a scuba teacher and co-host of several podcasts. Dave is the writer of more than than two dozen books and has contributed to many sites and publications including CNET, Forbes, PC World, How To Geek, and Insider.